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Account recovery self-service

Published @ 2014-01-01

Upon purchase customers receive a personalized link to their licensed installer kit. This link is sent via email, which sometimes gets lost. Up until now, customers had to email the support to receive their link. This is a slow process for everyone involved, therefore I developed an automated account recovery option.

See the REGISTER menu item in the webpage and look for the Recovery link. Enter your email address used for the purchase process. Alternatively, enter the FastSpring order number (should look like AUT160105-1234-12345) if applicable.
If you have never downloaded the licensed kit yet, you will receive a direct link to the install kit. If the download has been completed, you can have the link resent in a very simple email.
If all else fails, contact us via our facebook page.
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